To give you a peace of mind and to demonstrate our commitment to high customer satisfaction, we offer a 30 day, money back guarantee on our urns and urn jewelry. Personalized urns are non-returnable and non-refundable as they are made-to-order pieces.
If you are not completely satisfied with your urn's or urn jewelry's purchase or if you wish to make an exchange, you may return your item within 30 days. We will refund the purchase price of the item you have purchased minus shipping and insurance for the full value of the returned item. We will issue the refund when we receive the returned item.
To be eligible, your urn or urn like jewelry must be returned in its original, unused condition and in the original packaging. You must contact us at firstname.lastname@example.org or call us at 1 844 FIND URN (844 346 3876) to request a return shipping label.
Please be sure to include a copy of your invoice for our reference.
Our policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. Thank you.
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